Shipping & Delivery
DHL | UPS | AI-Optimized Logistics
Key Features:
✓ Real-Time Global Tracking
✓ 18-Business Day Guarantee (Major Cities)
Returns & Refunds
✓ 30-Day Window
✖ Excludes Custom Orders
Refund Tiers:
✓ Quality Issues:
- Free Return Label
- Full Refund in 24hrs (Proof Required)
✓ Non-Quality Returns:
- Customer Pays Shipping
- 5-7 Business Day Processing
Data Privacy & Eco Commitment
Strict Compliance:
✓ Data Used Only for Order Fulfillment
✓ Zero Third-Party Sharing Without Consent
Marketing Controls:
✓ Double Opt-In Required for Newsletters
✓ 1-Click Unsubscribe in All Emails
Green Future Initiative:
✓ 1% Per Order to Verified Projects
✓ Track Impact:
- Quarterly Reports on Instagram & X
FAQ
Shopping Information
How much is shipping and how long will it take?
Shipping rates vary by destination(Free delivery in most areas), with guaranteed delivery to major cities via our AI-Optimized Logistics partners (DHL/UPS). We offer an 18-Business Day Guarantee with Real-Time Global Tracking.
How long will it take to get my package?
Delivery to major cities typically takes ≤18 business days with our logistics network. Track your order in real-time via our portal or mobile app.
What happens if my package is delayed?
Our Delay Guarantee covers:
✓ 18-day delay: 20% refund + tax reimbursement
✓ 30-day delay: Full refund + Priority Reshipment
Payment Information
How do you protect my payment data?
We implement:
✓ PCI-DSS encrypted processing
✓ Zero Third-Party Sharing Without Consent
✓ Data Used Only for Order Fulfillment
✓ Double Opt-In for marketing communications
Order Returns
What's your return policy?
✓ 30-Day Return Window
✖ Excludes Custom Orders
✓ Full documentation at [Return Portal]
How to return quality-defective items?
✓ Free Return Label provided
✓ Full Refund in 24hrs after proof validation
